Productivity
Jan 14, 2024

Chili Piper vs Calendly: The Scheduling Showdown (with a Dark Horse in the Ring)

Boost sales & productivity!

Business thrives on meetings - they're our decision-making powerhouses, networking hubs, and get-it-done stations. But scheduling these crucial interactions can be a time-sucking monster, juggling clashing calendars, time zones, and location woes. Remote teams add a virtual layer of complexity, where tech gremlins join the party.

That's where scheduling tools like Chili Piper, Calendly, and Leadmonk step in, promising to streamline the process and free up your time for what truly matters. These tools sync calendars, track availability, and let guests book time with you like magic, saving you precious hours and endless "what time works?" emails.

But with so many options vying for your attention, choosing the right one can be overwhelming. But don't worry! This blog helps you identify your specific scheduling needs and matching you with the software that fits perfectly, whether you're a solopreneur seeking simplicity or a sales team needing advanced automation.

What is Calendly?

Calendly needs no introduction. It’s been around for several years and many businesses use its software.

Calendly is a web-based scheduling tool that helps users schedule and manage appointments and meetings with others. It allows individuals and teams to easily schedule meetings without the back-and-forth emails that are often associated with finding a mutually convenient time.


Calendly

It supports one-on-one, group,round-robin, and collective meeting scheduling algorithms

You can also conduct a poll to determine the best time for ameeting and quickly convert the most popular slot into a confirmed appointment.You can also create a basic routing form or import from HubSpot or Pardot orMarketo form to route incoming leads. Calendly has a basic lead routingfeature.

In addition to personal meetings, Calendly enables you to manageteam meetings as well. You can create different meeting types, assign specificteam members to handle group meetings and rotate incoming meetings among yourteam members.

Calendly has extensive integration options, including Salesforce, HubSpot, Zoom,GoToMeeting, and Zapier, but you do need to subscribe to a paid plan to get thefull benefits here. It instantly qualifies, routes, and books prospect meetingsusing your existing web forms such as Calendly, HubSpot, Marketo, and Pardotforms.

Calendly may not be the perfect fit for everyone, so it's important to explore other options to find the best scheduling solution for your business or personal needs.

Below are some of the limited and missing features in Calendly:

  • Basic routing form support. You cannot create one-step-at-time (Typeform kind of form) or step form in Calendly.
  • Basic lead qualification support
  • Basic lead routing support. Not suitable for complex routing rules or for growing or large organizations.
  • Basic Lead-to-account-matching is possible - works only for Salesforce customers and one is required to install the SF package and customize it there. This feature is part of the enterprise plan which requires you to buy a minimum of 30-seat license.
  • No provision to view the lead-to-meeting conversion stats.
  • Not possible to set daily or monthly meetings cap at user level. Its possible to set only daily meeting cap at event type level.
  • Not possible to create opportunity or deals automatically in Salesforce or HubSpot.
  • No provision to define multiple durations for a meeting type.
  • No provision to send text notifications on WhatsApp. SMS notifications work only for specific countries.
  • Meetings are booked only to the main calendar even though you can connect 6 calendars.
  • No provision to centrally manage shared resources booking.
  • No provision to sell packages or multiple sessions at once (e.g.: 5 sessions of brand-building consulting for $500)
  • Not possible to have the booking pages on your domain (CNAME)
  • Not possible to send email and SMS notifications using your own email domain and phone number (SMTP and Twilio number integration). Having booking pages on your domain or sending branded notifications helps to promote your branding at every customer touch point.
  • Only support for minimal booking page theme.

Calendly Pricing

  • Standard: $12 per user per month.
  • Team: $20 per user per month.
  • Enterprise Plan: For larger teams. Minimum 30 licenses have to be purchased. Salesforce routing is part of this plan.

See how Leadmonk compares with Calendly.

What is Chili Piper?

Chili Piper is a lead conversion and scheduling software. They targets big sales teams handling high volumes of meetings. They offer scheduling, lead routing, and qualification tools like Instant Booker, Handoff, Form Concierge, and Distro. Sounds fancy, right? But buckle up, because these unbundled products can quickly turn into an unexpected price explosion.

  • Instant Booker is a scheduling tool designed for revenue reps who want to convert leads into meetings instantly using high-powered automation and qualification rules.
  • Form Concierge instantly qualifies, routes, and books meetings directly from your existing forms — allowing you to double your inbound leads.
  • Distro prevents leads from slipping through the cracks. Companies can quickly and easily route leads to the right rep — every time. (Currently not compatible with HubSpot CRM).
  • Handoff gives your team an easy way to pass the baton from one rep to the next, connecting buyers with a sales rep immediately.

Missing Features

Chili Piper is a powerful lead conversion platform, but it lacks some features that may be essential for specific businesses, such as:

  • Multiple-duration options - Give your invitees multiple appointment duration options to choose from when they book. This is more efficient than creating a separate meeting type for each duration.
  • Real-time Email Verification - Eliminate invalid, disposable, personal, and temporary email addresses from your lead capture forms. Reduce bounce rates, improve deliverability, and prevent wasted resources on invalid leads.
  • Multiple calendar support - Ability to connect multiple calendars to a user account, so they can manage their work and personal life efficiently.
  • SFCRM Opportunity creation - Automatic creation of an Opportunity in SFCRM when a meeting is booked.
  • HubSpot Deal creation - Ability to create Deals in HubSpot, not just Contacts.
  • Contact owner update without engagement creation - Ability to update the contact owner even when engagements are not created in HubSpot.
  • Group event type availability - for webinars and training events, to direct inbound leads to those events instead of one-on-one product demos.
  • WhatsApp reminders - to keep leads engaged and on track. Outside of the USA and Canada, WhatsApp reminders are preferred over SMS reminders because they have higher open rates, more features, and better security.
  • Enhanced branding features - to customize the look and feel of the appointment scheduling experience to match your brand.
  • Collect  payments using Stripe and PayPal: Some customer may need the payment gateway integrations to collect payments at the time of appointment booking to reduce no-shows.
  • Limit the number of appointments per day or per month - Specifying per day appointments limit at an appointment type level or at the user account level.
  • Custom domain support - to create a more professional and branded experience for your leads.
  • Customer Support: Some users have reported slower and subpar customer support experiences, which can be frustrating when you encounter technical difficulties or need assistance.

Cost structure

ChiliPiper's higher subscription fees, tiered platform fees based on the number of form submissions per month, and the requirement to purchase minimum user licenses can make it a costly choice for many organizations. The monthly platform fee can be quite steep, especially for businesses with high volumes of leads.

Below is their pricing plan and monthly tiered platform fee if you opt for annual plan.

Chili piper pricing

Here's why Chili Piper can be more expensive than you bargained for:

A) Tiered Platform Fees: You're charged for every form submit, not just booked meetings. This includes junk leads, pushing you into higher fee tiers.

  • Upto 100 form submissions: Costs $150 pm on an annual plan and $225 pm on a monthly plan
  • 100 – 1000 form submissions: Costs $400 pm on an annual plan and $600 pm on a monthly plan
  • > 1000 form submissions: Costs $1000 pm on an annual plan and $1500 pm on a monthly plan

B) Admin Licenses: Admins need paid licenses for each product they manage, adding unnecessary costs.

C) Minimum License Requirement: You must pay for a minimum number of licenses, even if you don't need them. Below is the minimum license requirement for all their products:

  • Distro: 5 users (annually) / 4 users (monthly)
  • Handoff: 4 users (annually) / 3 users (monthly)
  • Instant Booker: 7 users (annually) / 5 users (monthly)

D) Implementation Costs: Expect a lengthy implementation process with significant developer assistance needed for customization, adding time and resource costs.

E) Customization Conundrum: Simple tweaks like brand color changes require developer assistance and custom coding, draining your resources.

F) HubSpot Integration Issues: Many users report integration problems between Chili Piper and HubSpot CRM.

See how Leadmonk compares with Chilipiper.

Leadmonk

Leadmonk is an inbound lead conversion and scheduling software. It helps B2B revenue teams convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more.

Lead routing

Meeting scheduling
Book meetings from the form
Leadmonk Integrations

We think Leadmonk is the truly versatile inbound lead conversion and scheduling software available in the market for the following reasons:

  • Convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more.
  • Book Meetings From Your Web Form - Leadmonk seamlessly integrates with HubSpot, and custom web forms. When a form is submitted on your website, Leadmonk instantly qualifies the lead, routes it to the right sales rep, and displays the booking page so your prospect can book a meeting - all in a matter of seconds.
  • Real-time Email Verification - Ensure high-quality lead data with Leadmonk's real-time email verification, which eliminates invalid, disposable, personal, and temporary email addresses from your lead capture forms. Reduce bounce rates, improve deliverability, and prevent wasted resources on invalid leads.
  • Lead qualification - Build a real-time lead qualification track that assesses leads based on their self-provided information and enriched data. Reduce junk meetings by 90% and increase qualified meetings by 35%.
  • Real-time Lead Routing - Route and assign leads to the right sales reps, at the right time using round-robin, account-based, or territory-based distribution. Quickly and accurately route leads from all GTM channels.Go straight to meetings with qualified leads.
  • Fix your leaky funnel with Leadmonk - No more long sales cycles. Go straight to meetings with qualified leads.
  • Scheduling Simplified - Make it easy for your customers to schedule meetings on demand without the back and forth. Distribute incoming meetings fairly using round robin, prioritizing availability, or with equal weight or a weighted average.
  • Handoff Leads Like a Pro - Automate lead routing and scheduling for lightning-fast handoffs across your entire sales funnel. SDRs can book meetings for AEs from anywhere, with just a few clicks. No more back-and-forth emails or scheduling conflicts.
  • Ditch the Spreadsheet, for Good - Stop wasting time with manual lead routing. Leadmonk ensures every rep gets the same number of meetings—even when cancellations and no-shows happen.
  • Boost your conversion rate by 150% - Schedule meetings quickly by adding Leadmonk to your website, emails, text messages, WhatsApp, or social profiles. Watch conversion skyrocket by up to 150%.
  • Route your leads from hidden fields - With Clearbit or ZoomInfo, you can enrich your marketing forms with industry, company size, and other data. This will help you shorten your forms and route your leads to the right sales rep.
  • Ownership Routing - Create routing rules that automatically match and schedule known leads and existing customers with the right sales rep based on real-time CRM account ownership.
  • SFCRM Opportunity creation - Automatic creation of an Opportunity in SFCRM when a meeting is booked.
  • HubSpot Deal creation - Ability to create deals in HubSpot, not just Contacts.
  • One form: many forms - Build a routing form in Leadmonk in minutes. Easy to customize and can be embedded on your website or shared as a link. You can build one-at-a-time form, step form or all-at-once form easily. Leadmonk also works with your existing forms such as HubSpot,Pardot, and Custom web forms (coming soon).
  • Booking Flexibility: Invitees can book time using mobile number or email address without the back and forth.
  • It gives an option to your customers to choose between WhatsApp and SMS to receive appointment notifications.📱💬
  • Meeting types: Meet one-on-one or in a group or as a team (multi-host scheduling and round-robin). Meet online or in person. Leadmonk supports all meeting combinations. 🤝
  • Give multiple duration options to invitees. At the time of meeting booking, the invitee can choose his/her preferred meeting duration. ⏱️
  • Give multiple meeting location options to invitees. At the time of appointment booking, the invitee can choose his/her preferred location.🗺️
  • Easy Repeat Business with Packages -Sell multi-appointment bundles, combine different types of appointments, and even include group classes in your packages.🎁
  • Multiple calendars support - Not only you can connect 6 calendars to your account but also you can take appointments to any of these calendars. This is helpful to manage your work life efficiently.🗓️
  • Provision to make each appointment type behave as a standalone calendar for free-busy availability checks instead of checking the connected calendar. This avoids the need to have multiple Leadmonk user accounts or multiple calendars. This feature comes in handy to manage shared resources centrally (e.g.: meeting rooms, gaming devices etc).📅
  • Invitees can reschedule/cancel appointments before the start of the appointment by default, but this standard behavior can be changed as per your requirements. 🔄
  • Leadmonk's "no-show" feature allows hosts to mark whether an invitee attended a previously scheduled event,and if marked as a no-show, they will not receive post-appointment workflownotifications. 🚫
  • Limit the number of appointments per day - You can specify per day appointments limit at an appointment type level or at the user account level.
  • Automatic time zone detection, setting lead time and buffer time for appointment booking, automatic SMS/WhatsApp/Email reminders to reduce no-shows, and many more
  • Collect payments using Stripe and PayPal.
  • You can have a personalized booking page for the team.
  • The org owner and admin have access to all team members’ bookings. 👀
  • Integrate Google Analytics with Leadmonk to get valuable insights into how your clients engage with your booking page. 📈
  • Add UTM parameters to your booking links to track conversions directly within Leadmonk.
  • You can pre-populate the booking page form with invitee information using URL parameters. 🌐
  • Promote your branding at every touch point using a custom domain, branded email notifications, and branded SMS notifications.

Pricing

  • Annual plans -Essentials @ $12/seat/month, Advanced @ $30/seat/month, and Premier @ $45/seat/month.
  • No platform fees
  • No minimum license requirements

Features Chili Piper Calendly Leadmonk
Inbound Lead Qualification Yes Basic Lead Qualification support Yes
Real-time Lead Routing Yes Basic assignment rules support only Yes
Routing Form Basic form support only Basic form support only Multiple form types are supported (One-at-a-time, Step form, All-at-once)
Custom form integrations (HubSpot, Custom web forms) Yes No Webform integration support. Only HubSpot, and marketo form support. Yes
Lead-to-Account matching (CRM Ownership routing) Yes Ownership routing support only for Salesforce (part of the Enterprise plan). No HubSpot Ownership Routing support. Yes
Real-time email verification - - Yes
Automatic opportunity creation in Salesforce - - Yes
Automatica deal creation in HubSpot - - Yes
Round robin - Optimize for availability algorithm - Yes Yes
Round robin - Weighted average algorithm Yes Yes Yes
Calibration (no shows/cancellations/manager overrides) Yes - Yes
Hand-off leads across the sales funnel Yes - Yes
Instant scheduler for cross-rep scheduling Yes - Yes
Routing based on Salesforce field updates or new record creation Yes - Coming soon
Multiple Duration Options on booking page - - Yes
Multiple Location Options on booking page - Yes Yes
Connect multiple calendars You can connect 1 calendar You can connect up to 6 calendars but event booking is only for the primary calendar You can connect up to 6 calendars and can take bookings to any of these calendars
One-on-one and Multi-host (Collective) meeting scheduling Yes Yes Yes
Group meeting scheduling (Suitable for webinars, training, etc) - Yes Yes
Meeting caps per user: Daily, Monthly, and Meeting template breakdown. Meeting cap only at the meeting template level. Meeting cap only at the meeting template level. Yes
Google Calendar and Google Meet integration Yes Yes Yes
Outlook Calendar, Office365 Calendar, and MS Teams Integration Yes Yes Yes
Zoom integration Yes Yes Yes
Website Embed Yes Yes Yes
Automatic reminders and booking notifications - Email Yes Yes Yes
Automatic reminders and booking notifications - Text message SMS support by integrating own twilio number Email and SM support Email, SMS and WhatsApp support
Collect payments using Stripe and PayPal - Yes Yes
Package feature - multi-appointment bundles - - Yes
Webhooks / Zapier integration Yes Yes Yes
Salesforce, HubSpot & Zoho CRM Integration Yes Yes Yes
Email and SMS notifications workflow support Yes Yes Yes
Booking page theme Minimal style booking page theme Minimal style booking page theme Modern style booking page theme - One can add social media links, contact details, and a banner to the booking page.
Annual Plan Instant booker: $15,
Handoff: $25,
Form Concierge: $30,
Distro: $30.
Additional Platform fee is there.
Standard: $10/seat/mo
Teams: $16/seat/mo
Enterprise: For teams of 30+, Salesforce routing feature is part of this plan.
Essentials Plan: $12/user/month
Advanced: $30/user/month
Premier: $45/user/month
Platform fee The platform fee (per month) is as per number of form submissions:
Upto 100 is $150.
Upto 1000 is $400.
More than 1000 is $1000.
No fees other than the subscription plans. No fees other than the subscription plans.
Minimum License Requirements Below is the minimum license requirement:
a) Distro: 5 users (annually) / 4 users (monthly)
b) Handoff: 4 users (annually) / 3 users (monthly)
c) Instant Booker: 7 users (annually) / 5 users (monthly)
Enterprise plan requires minmum 30 seats subscription. Salesforce routing is part of this plan. No minimum license requirements

So, who wins the crown?

It all depends on your needs. If you're a solopreneur or a small team, Calendly might be your perfect match. If you're a sales-focused team with complex workflows, Chili Piper could be your knight in shining armor. But for those who want the best of both worlds – simplicity, automation, marketing magic and affordability – Leadmonk is the champion you've been waiting for.

Ready to ditch the scheduling struggles and skyrocket your revenue? Book a demo today or take Leadmonk for a spin with a free trial.

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Naveen S G

Co-founder and CEO

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