Productivity
Jan 14, 2024

Chili Piper Pricing: Unveiling the Hidden Costs Before You Buy

Leadmonk: Get the features you need without breaking the bank

Are you considering Chili Piper for your lead routing and scheduling needs? While it boasts impressive features, understanding its pricing structure is crucial before committing.

This blog dives deep into Chili Piper's pricing, revealing hidden costs and why it might be more expensive than you initially thought.

Who is Chili Piper for?

Chili Piper targets big sales teams handling high volumes of meetings. They offer scheduling, lead routing, and qualification tools like Instant Booker, Handoff, Form Concierge, and Distro. Sounds fancy, right? But buckle up, because these unbundled products can quickly turn into an unexpected price explosion.

The "Low" Entry Fee Illusion

At first glance, $15/user/month for Instant Booker seems attractive. But it lacks crucial features like lead routing. To access those, you'll need Form Concierge, which, along with tiered platform fees, quickly inflates the cost. The tiered platform fee is based on form submissions, not actual meetings booked.

Submit 10 leads per month? Bam, $225 fee per month. 1000 leads? Brace yourself for $600 per month. More than 1000 submissions per month? Brace yourself for $1500 as a platform fee.

This quickly adds up, even with unqualified or junk leads inflating the numbers.

Cost structure

Below is their pricing plan and monthly tiered platform fee if you opt for an annual subscription plan.

Chili piper annula plan pricing

Below is their pricing plan and monthly tiered platform fee if you opt for a monthly subscription plan.

Chili piper monthly plan pricing

Hidden Costs

ChiliPiper's higher subscription fees, tiered platform fees based on the number of form submissions per month, and the requirement to purchase minimum user licenses can make it a costly choice for many organizations. The monthly platform fee can be quite steep, especially for businesses with high volumes of leads.

Here's why Chili Piper can be more expensive than you bargained for:

1) Tiered Platform Fees: You're charged for every form submit, not just booked meetings. This includes junk leads, pushing you into higher fee tiers.

  • Upto 100 form submissions: Costs $150 pm on an annual plan and $225 pm on a monthly plan
  • 100 – 1000 form submissions: Costs $400 pm on an annual plan and $600 pm on a monthly plan
  • > 1000 form submissions: Costs $1000 pm on an annual plan and $1500 pm on a monthly plan

2) Admin Licenses: Admins need paid licenses for each product they manage, adding unnecessary costs.

3) Minimum License Requirement: You must pay for a minimum number of licenses, even if you don't need them. Below is the minimum license requirement for all their products:

  • Distro: 5 users (annually) / 4 users (monthly)
  • Handoff: 4 users (annually) / 3 users (monthly)
  • Instant Booker: 7 users (annually) / 5 users (monthly)

4) Implementation Costs: Expect a lengthy implementation process with significant developer assistance needed for customization, adding time and resource costs.

5) Customization Conundrum: Simple tweaks like brand color changes require developer assistance and custom coding, draining your resources.

6) HubSpot Integration Issues: Many users report integration problems between Chili Piper and HubSpot CRM.

Do the Math Yourself

We've created a calculator to help you compare the costs of Chili Piper and Leadmonk based on your team size. See the price difference for yourself!

Missing Features‍

Chili Piper is a powerful lead conversion platform, but it lacks some features that may be essential for specific businesses, such as:

  • Multiple-duration options - Give your invitees multiple appointment duration options to choose from when they book. This is more efficient than creating a separate meeting type for each duration.
  • Real-time Email Verification - Eliminate invalid, disposable, personal, and temporary email addresses from your lead capture forms. Reduce bounce rates, improve deliverability, and prevent wasted resources on invalid leads.
  • Multiple calendar support - Ability to connect multiple calendars to a user account, so they can manage their work and personal life efficiently.
  • SFCRM Opportunity creation - Automatic creation of an Opportunity in SFCRM when a meeting is booked.
  • HubSpot Deal creation - Ability to create Deals in HubSpot, not just Contacts.
  • Contact owner update without engagement creation - Ability to update the contact owner even when engagements are not created in HubSpot.
  • Group event type availability - for webinars and training events, to direct inbound leads to those events instead of one-on-one product demos.
  • WhatsApp reminders - to keep leads engaged and on track. Outside of the USA and Canada, WhatsApp reminders are preferred over SMS reminders because they have higher open rates, more features, and better security.
  • Enhanced branding features - to customize the look and feel of the appointment scheduling experience to match your brand.
  • Collect payments using Stripe and PayPal: Some customer may need the payment gateway integrations to collect payments at the time of appointment booking to reduce no-shows.
  • Limit the number of appointments per day - Specifying per day appointments limit at an appointment type level or at the user account level.
  • Custom domain support - to create a more professional and branded experience for your leads.

Leadmonk: Scheduling and Lead Conversion Done Right, Affordably

Tired of Chili Piper's hidden fees and bloated pricing keeping you from scheduling success? Look no further than Leadmonk, the cost-effective alternative that packs a punch without breaking the bank.

It is an inbound lead conversion and scheduling software. It helps B2B revenue teams convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more.

See how Leadmonk compares with Chilipiper.

Get the features you need at a price you can love

  • Essentials Plan: For those just starting out, Leadmonk's Essentials plan starts at just $15/user/month on an annual plan. Enjoy powerful scheduling features like calendar sync, custom booking links, and email reminders.
  • Advanced Plan: When you need lead qualification, routing, and advanced scheduling, Leadmonk's Advanced plan delivers. At $30/user/month on an annual plan, you'll unlock lead scoring, automated routing, dynamic calendar syncing, and much more.
  • Premier Plan - $45/user/month (annual plan) - For teams requiring hand-off and instant scheduler for cross-rep scheduling.

For example, for a team of 40 Sales reps and having more than 1000 form submissions in a month, the annual subscription plan from Leadmonk costs USD 12,000 less than the Form concierge plan from Chilipiper.

Price difference between Leadmonk and Chilipiper

Here's why Leadmonk stands out

  • No Hidden Fees: Unlike Chili Piper's tiered platform fees that pile up with every form submission, Leadmonk's pricing is transparent and straightforward. You pay for what you get, period.
  • No Minimums: Need just a few users? No problem! Leadmonk doesn't force you into minimum subscriptions. Scale up or down as your needs evolve.
  • Unlimited Form Submissions: With Leadmonk's Advanced plan, qualify, route, and schedule leads from your forms without any limitations. Stop paying per submission and focus on conversions.

Here's why Leadmonk is versatile

We think Leadmonk is the truly versatile inbound lead conversion and scheduling software available in the market for the following reasons:

  • Convert leads into meetings by qualifying, routing, and scheduling in real-time from anywhere — be it your web form, cold calls, campaigns, and more.
  • Book Meetings From Your Web Form - Leadmonk seamlessly integrates with HubSpot, and custom web forms. When a form is submitted on your website, Leadmonk instantly qualifies the lead, routes it to the right sales rep, and displays the booking page so your prospect can book a meeting - all in a matter of seconds.
  • Real-time Email Verification - Ensure high-quality lead data with Leadmonk's real-time email verification, which eliminates invalid, disposable, personal, and temporary email addresses from your lead capture forms. Reduce bounce rates, improve deliverability, and prevent wasted resources on invalid leads.
  • Lead qualification - Build a real-time lead qualification track that assesses leads based on their self-provided information and enriched data. Reduce junk meetings by 90% and increase qualified meetings by 35%.
  • Real-time Lead Routing - Route and assign leads to the right sales reps, at the right time using round-robin, account-based, or territory-based distribution. Quickly and accurately route leads from all GTM channels.Go straight to meetings with qualified leads.
  • Fix your leaky funnel with Leadmonk - No more long sales cycles. Go straight to meetings with qualified leads.
  • Scheduling Simplified - Make it easy for your customers to schedule meetings on demand without the back and forth. Distribute incoming meetings fairly using round robin, prioritizing availability, or with equal weight or a weighted average.
  • Handoff Leads Like a Pro - Automate lead routing and scheduling for lightning-fast handoffs across your entire sales funnel. SDRs can book meetings for AEs from anywhere, with just a few clicks. No more back-and-forth emails or scheduling conflicts.
  • Ditch the Spreadsheet, for Good - Stop wasting time with manual lead routing. Leadmonk ensures every rep gets the same number of meetings—even when cancellations and no-shows happen.
  • Boost your conversion rate by 150% - Schedule meetings quickly by adding Leadmonk to your website, emails, text messages, WhatsApp, or social profiles. Watch conversion skyrocket by up to 150%.
  • Route your leads from hidden fields - With Clearbit or ZoomInfo, you can enrich your marketing forms with industry, company size, and other data. This will help you shorten your forms and route your leads to the right sales rep.
  • Ownership Routing - Create routing rules that automatically match and schedule known leads and existing customers with the right sales rep based on real-time CRM account ownership.
  • SFCRM Opportunity creation - Automatic creation of an Opportunity in SFCRM when a meeting is booked.
  • HubSpot Deal creation - Ability to create deals in HubSpot, not just Contacts.
  • One form: many forms - Build a routing form in Leadmonk in minutes. Easy to customize and can be embedded on your website or shared as a link. You can build one-at-a-time form, step form or all-at-once form easily. Leadmonk also works with your existing forms such as HubSpot,Pardot, and Custom web forms (coming soon).
  • Booking Flexibility: Invitees can book time using mobile number or email address without the back and forth.
  • It gives an option to your customers to choose between WhatsApp and SMS to receive appointment notifications.📱💬
  • Meeting types: Meet one-on-one or in a group or as a team (multi-host scheduling and round-robin). Meet online or in person. Leadmonk supports all meeting combinations. 🤝
  • Give multiple duration options to invitees. At the time of meeting booking, the invitee can choose his/her preferred meeting duration. ⏱️
  • Give multiple meeting location options to invitees. At the time of appointment booking, the invitee can choose his/her preferred location.🗺️
  • Easy Repeat Business with Packages -Sell multi-appointment bundles, combine different types of appointments, and even include group classes in your packages.🎁
  • Multiple calendars support - Not only you can connect 6 calendars to your account but also you can take appointments to any of these calendars. This is helpful to manage your work life efficiently.🗓️
  • Provision to make each appointment type behave as a standalone calendar for free-busy availability checks instead of checking the connected calendar. This avoids the need to have multiple Leadmonk user accounts or multiple calendars. This feature comes in handy to manage shared resources centrally (e.g.: meeting rooms, gaming devices etc).📅
  • Invitees can reschedule/cancel appointments before the start of the appointment by default, but this standard behavior can be changed as per your requirements. 🔄
  • Leadmonk's "no-show" feature allows hosts to mark whether an invitee attended a previously scheduled event,and if marked as a no-show, they will not receive post-appointment workflownotifications. 🚫
  • Limit the number of appointments per day - You can specify per day appointments limit at an appointment type level or at the user account level.
  • Automatic time zone detection, setting lead time and buffer time for appointment booking, automatic SMS/WhatsApp/Email reminders to reduce no-shows, and many more
  • Collect payments using Stripe and PayPal.
  • You can have a personalized booking page for the team.
  • The org owner and admin have access to all team members’ bookings. 👀
  • Integrate Google Analytics with Leadmonk to get valuable insights into how your clients engage with your booking page. 📈
  • Add UTM parameters to your booking links to track conversions directly within Leadmonk.
  • You can pre-populate the booking page form with invitee information using URL parameters. 🌐
  • Promote your branding at every touch point using a custom domain, branded email notifications, and branded SMS notifications.

Conclusion

While Chili Piper offers valuable features, its hidden costs and complex pricing structure can make it unexpectedly expensive. Carefully consider these factors before making your decision. Explore alternatives like Leadmonk that offer transparent pricing and valuable features at a competitive cost.

Make the switch to Leadmonk and experience the perfect blend of affordability and effectiveness.

Ready to take control of your scheduling and lead conversion?

  • Start your free Leadmonk trial today!
  • Compare Leadmonk and Chili Piper side-by-side.
  • Download our pricing guide for a detailed breakdown.

Leadmonk: Lead conversion that's as affordable as it is effective.
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Naveen S G

Co-founder and CEO

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